We recently upgraded to a
faster, more reliable server. This change, unfortunately, has
affected some of our members. You may find that your password is
not allowing you into the Members Area. Here is how to fix the
problem:
FOR
ONLINE AND MAIL-ORDER PURCHASES:
If you purchased our manual online or through the mail, we may need to simply
"refresh" your password. Simply
email
us and we will refresh it for you. IMPORTANT: We
will need your name, the email address that you originally registered
with, and the approximate date of purchase.... otherwise we can't find
your membership information!
FOR
FIRST-TIME USERS:
If
you're getting a message denying you access to our online manual,
usually this is because you are not entering your username and password
correctly. Make certain that you enter your username and password
EXACTLY as they were sent to you! The letters are case-sensitive,
so capitalize (or don't capitalize) each letter accordingly, exactly as
they appear. Also, do not add any extra spaces or "copy and
paste" your username/password.